The strongest services for your use cases

We are well-prepared for this rapidly growing market. With our comprehensive service packages, we offer you fast implementation times and customized solutions from reliable manufacturers. Benefit from high-performance, wireless private data networks (microwave links, 5G campus, WLAN) and the technical expertise of Wiconn—perfectly tailored to your areas of application.

Consulting Planning Installation & Commissioning Managed Services SLA Logistics

Consulting

We specialize in developing customized IT solutions that combine technical excellence with economic efficiency. From the initial idea through planning and conceptual design to implementation, we accompany you every step of the way—delivering an individual, turnkey solution. Our approach is vendor-independent, ensuring you always receive the best possible advice. Whether you are facing complex challenges or smaller concerns, we are here for you—with a personal contact person in your area.

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Planning

Our planning services for wireless private networks—including microwave links, 5G, and WLAN—offer you a comprehensive and precise approach to achieving optimal results. We take individual project requirements and specific on-site conditions into account to develop tailored solutions. From requirements analysis and feasibility studies to site planning and frequency application, our experts guide you through all phases of the planning process.
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This allows us to guarantee a future-proof and seamless implementation of your network projects.

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Microwave link 5G Wi-Fi

Installation & Commissioning

Following careful planning, we implement your customized network solution efficiently and reliably. Our technical teams are deployed nationwide to ensure professional installation and commissioning, so your system functions optimally. Our service does not end with the handover: we support you throughout the implementation and are also available for troubleshooting. All performance results are precisely measured and recorded in detailed documentation, which is made available to you.

Managed Service

With our Managed Service, we take over the complete implementation and maintenance of your wireless, private data network. Instead of dealing with complex planning, regulatory approval processes (BNetzA), and hardware procurement, we offer you a simple and effective solution: lease your network solution for a monthly fee. Our service covers everything—from detailed planning and installation to commissioning and the secure operation of your solution. You also benefit from our comprehensive Service Level Agreements (SLA), which guarantee smooth operation.

Service Level Agreements

What happens if your network infrastructure fails unexpectedly? While you receive a free repair during the warranty period, without additional coverage, replacing defective components can take days or weeks, especially if no replacement hardware is available. With our Service Level Agreements, we offer guaranteed and rapid assistance in the event of a malfunction:
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‍Advance Hardware Replacement: Immediate replacement of defective components from our spare parts warehouse to minimize downtime.

‍Helpdesk Service: Direct access to our expert support team, providing fast and efficient assistance during malfunctions.
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‍Remote Service: Troubleshooting directly from a distance to resolve outages as quickly as possible.
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‍On-Site Service: Our technicians are available to come to your location quickly when needed to resolve the issue directly.

Logistics

Wiconn partners benefit from high-performance logistics in the wireless market. With high inventory availability, we provide our resellers and partners with the opportunity to implement their projects quickly and smoothly.
To achieve this, we leverage a global network and excellent relationships with our manufacturer partners, as well as with friendly global distribution companies, which has often led to rapid availability in critical cases.

We also maintain an up-to-date and sufficient spare parts inventory. This provides our partners with additional security when backing up Service Level Agreements.